GlobalKeyz Email Support

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GlobalKeyz EMM Support

Help for authorized administrators and support teams using the GlobalKeyz EMM iOS companion with organization-owned supervised Apple devices.

Contact support

How can we help?

For connection, readiness, privacy, or organizational deployment questions, contact the GlobalKeyz EMM support team.

support@globalkeyz.com

Include your organization name, app version, iOS version, and a description of the issue. Do not email passwords, session information, certificates, or other credentials.

Connection

Connecting your workspace

  1. Use the HTTPS organization server address supplied by your authorized administrator.
  2. Check the spelling of the address and confirm that your device has internet access.
  3. If access remains unavailable, contact your organization administrator or GlobalKeyz EMM support.
Readiness

Understanding status

The iOS companion can make a read-only HTTPS request to confirm whether the organization server responds to an Apple MDM readiness check. Detailed infrastructure and certificate status remains available only to authorized administrators through approved GlobalKeyz services.

Deployment

Administrator responsibility

Apple device management is server-driven through Apple-supported MDM protocols. It applies only to authorized organization-owned supervised devices enrolled through appropriate organizational workflows.

Privacy

Review the iOS policy

The companion stores limited workspace information and does not issue direct device-control commands from the iOS app.

Read EMM iOS Privacy